1. I’m new to Boho. Where should I start?
   Start with a consultation or connect with our Concierge Team. We’ll help pair you with the right artist + service based on your hair, goals, maintenance preferences and desired investment.

2. How do I know which color service to book?
   Not sure? That’s completely normal. Our color services are customized, and our team can help determine the appropriate timing + service before your visit.

3. How do I choose the right artist?
   Every Boho artist brings their own specialties, aesthetic + level of experience. Explore our artist profiles or let our Concierge Team help make the perfect match.

4. Why do prices vary between artists?
   Our artists grow through a tiered level system based on experience, demand, education + growth behind the chair. Pricing reflects each artist’s current level.

5. What is Luxury Timing?
   Luxury Timing is our elevated one-on-one experience. Your artist is reserved exclusively for you from consultation through your finished look—no double booking, shared time or apprentice assistance.

6. Why can my final color price vary?
   Every head of hair is different. Length, density, starting point, desired result, time between appointments + product usage can all affect the time and investment required for your service.

7. What is VISH?
   VISH is our intelligent color management system, allowing us to precisely measure the professional color + lightener used during your service. It helps us provide transparent pricing while responsibly maintaining the premium color lines used at Boho.

8. Can I book a same-day appointment?
   Absolutely, when availability allows. Because Boho is appointment-only, online availability may not always reflect every option. Give our Concierge Team a call and we’ll see what we can do.

9. Can I bring my child with me?
   To preserve a calm, intentional experience for all of our guests, we kindly ask that children under 10 not accompany guests during appointments. An exception is always made for nursing mothers who need to bring their baby with them.

10. What if I need to change or cancel my appointment?
    We understand plans change. Because your appointment is time intentionally reserved within your artist’s schedule, we ask that all changes be made within the timeframe outlined in our Appointment + Service Policies.

11. What forms of payment + gratuity do you accept?
    We accept major forms of payment. Card transactions include a 3% convenience fee, while cash is always welcome as a fee-free option. Gratuity may be given directly to your artist via cash or Venmo.

12. What if I’m not completely happy with my hair?
    We want you to love your hair. If something doesn’t feel quite right, please contact us within 10 days so our team can assess your concerns and, when appropriate, arrange an adjustment.

Still have a question? Our Concierge Team would love to help. Please contact us.